Customer Service, The Simtek Way: Second to None
- ccowley
- 2 days ago
- 2 min read
At Simtek, we believe great hardware is only half the story. The other half is customer service—and that’s where we refuse to be average.
Our commitment is simple:
Second-to-none customer service, with direct lines of communication and rapid response times.
When you work with Simtek, you’re never left wondering who to call or when you’ll hear back. You get real people, clear answers, and fast responses at every stage of your project.
Direct Lines From Shipping to the CEO’s Desk
We don’t hide behind generic inboxes or endless ticket systems.
At Simtek, you have direct access to:
Shipping & logistics – for tracking, delivery dates, and scheduling
Project management & engineering – for technical questions and design discussions
Service & support – for repairs, troubleshooting, and follow-on needs
And yes, even the CEO’s desk when needed
This level of access means your questions don’t get lost in a queue. If there’s an issue, it’s handled by someone who can actually solve it—not just log it.
Rapid Response to All Communication
We understand that in the simulation world, time matters:
Training schedules are set months in advance
Certification and readiness deadlines are real
Downtime can impact crews, students, and budgets
That’s why Simtek is committed to rapid response on all communication:
Emails are acknowledged and addressed quickly
Phone calls are answered or returned promptly
Updates are provided proactively—not only when you chase them
You’ll always know where things stand, what’s happening next, and who’s handling it.
Service Mindset From Start to Finish
Whether you’re:
Requesting a new quote
Clarifying technical details
Checking order status
Coordinating repairs or replacements
our team treats every interaction as part of a long-term relationship—not a one-off transaction. We want you to feel confident that when you reach out to Simtek, you’ll get:
Clear answers
Honest timelines
Real ownership of your request
Because at the end of the day, we’re not just supplying parts—we’re supporting your training mission.
Why It Matters
In high-fidelity simulation, you need more than good hardware. You need a partner who:
Picks up the phone
Responds to email
Stands behind their work
That’s what we mean when we say Simtek’s customer servi
ce is second to none. From shipping to engineering to the CEO, our doors—and inboxes—are open.
If you’re looking for a simulated avionics partner who delivers high-fidelity hardware and high-touch support, Simtek is ready to take your call.
